What this solves
Your service was suspended (e.g. for non-payment) and you want to know how to get it back.
Why suspension happens
Most often: invoice not paid by the due date (or end of grace period). Less often: abuse or policy violation. We send email warnings before suspending for non-payment.
How to reactivate
Pay the outstanding invoice in the Client Area. Once payment is confirmed, we reactivate the service. This can be automatic within a few minutes or may require a manual check; you’ll get a confirmation email.
Data
We usually keep data for a period after suspension. After a long time, data may be deleted; check our policy or contact support.
Warning: Don’t let the account stay suspended too long; back up important data if you can still access it.
When to contact support
If you paid but the service is still suspended, or you need more time to pay, open a ticket.
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