Privacy Policy - iHoster24

1. Introduction

iHoster24 is a European-based hosting provider. This Privacy Policy describes how we collect, use, store, and protect your personal data when you use our website and services. We process data in line with applicable data protection laws, including the GDPR where it applies. By using our services or providing your data, you acknowledge the practices described in this policy.

2. What data we collect

We collect data that is necessary to provide our services and run our business:

Account data: Name, email address, address, phone number, and other details you provide when you register or update your account.
Billing data: Payment and billing information, such as billing address and payment method details. We do not store full card numbers; payment processing is handled by our payment providers.
Technical and usage data: IP address, browser type, device information, logs of access to our systems, and similar data generated when you use our website or services.

We may also collect information you give us when you contact support or complete forms on our website.

3. How we use your data

We use your data for the following purposes:

To provide, maintain, and improve our hosting and related services.
To process payments and send invoices and renewal notices.
To communicate with you about your account, support requests, and important service updates.
To comply with legal obligations and enforce our terms and policies.
To protect the security and integrity of our systems and our users.

We do not use your personal data for marketing unless you have given your consent or we are permitted to do so under applicable law.

4. Cookies and analytics

Our website may use cookies and similar technologies. Cookies are small files stored on your device that help us remember your preferences and understand how the site is used. We use cookies that are strictly necessary for the site to function. We may also use analytics to improve our website; such data is typically aggregated and does not identify you personally. You can manage or disable cookies in your browser settings; some features may not work correctly if you disable certain cookies.

5. Data storage and security

We store your data on servers located in the European Union or in jurisdictions that provide an adequate level of data protection. We use technical and organisational measures to protect your data against unauthorised access, loss, or alteration. These measures include access controls, encryption where appropriate, and secure protocols. No system is completely secure; we will notify you and relevant authorities of a personal data breach where required by law.

6. Data sharing

We do not sell your personal data. We may share your data only when necessary:

Payment processors: To process payments, we share necessary billing and payment data with our payment service providers.
Legal and regulatory: When required by law, court order, or to protect our rights and the rights of others.
Service providers: With trusted partners who help us operate our business (e.g. infrastructure, support tools), under contracts that require them to protect your data and use it only for the purposes we specify.

Domain registration data may be shared with registries and registrars as required for the registration of domain names.

7. Your rights

Depending on where you live, you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data in certain circumstances.
Object to or restrict certain processing.
Data portability, where applicable.
Lodge a complaint with a supervisory authority.

To exercise these rights, contact us via the details below. We will respond within the time required by applicable law.

8. Data retention

We retain your data for as long as your account is active or as needed to provide you with services and to comply with our legal and contractual obligations. After you close your account, we may retain certain data for a limited period for legal, accounting, or security purposes. After that period, we will delete or anonymise your data where possible.

9. Policy updates

We may update this Privacy Policy from time to time. We will post the updated policy on our website and update the "Last updated" date. For material changes, we may notify you by email or through your client area. We encourage you to review this policy periodically.

10. Contact information

For privacy-related questions or to exercise your rights, please contact us via our website at /contact or through your client area. We will handle your request in line with applicable data protection law.

Last updated: February 4, 2026