What this solves
You want to know how we back up your data and how to get a restore.
What we back up
We run automated backups of files and databases on shared hosting (and optionally on other products). Frequency and retention depend on the plan; check the product page or welcome email.
Your own backups
We recommend you also keep your own backups (cPanel download or third-party tool). Don’t rely only on our backups for critical data.
Requesting a restore
Open a support ticket and ask for a restore. Specify the date and what to restore (full account, single database, or specific files). We’ll confirm availability and perform the restore when possible.
Note: Restores may overwrite current data. We’ll confirm before proceeding.
When to contact support
For any restore request or to confirm backup schedule for your plan, open a ticket.
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