How backups work on our platform

Last updated 2026-07-30 4 min read Security & Backups

What this solves

You want a clear picture of backups on iHoster24 — what’s automatic, what you control, and how restores work.

Web hosting (cPanel)

Shared/web hosting includes platform backups (see product pages: daily backups). Retention and restore windows depend on the plan. You should also create your own copies in cPanel:

  • Backup / Backup Wizard — full or partial downloads
  • File Manager / FTP for files; phpMyAdmin export for databases

Step-by-step: How to create and restore backups.

cPanel Backup page
cPanel → Backup

VPS

VPS backups are managed in Virtualizor Enduser Panel → Backup (create/restore before risky changes). Platform disk images are not a substitute for off-server copies of critical app data. Guide: VPS backups.

Requesting a platform restore

Open a Support ticket. Include: product name/service ID, approximate date/time, and scope (full account, public_html, one database, or specific paths). We’ll confirm whether a copy exists for that window, then restore. Restores can overwrite live data — we’ll confirm before proceeding.

Tip: Keep at least one recent backup off the server (download or third-party). Don’t rely on a single retention window for irreplaceable data.

When to contact support

For restore requests, or to confirm retention for your exact plan, open a ticket.

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Need help?

Open a support ticket and we'll assist you.

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