What this solves
Your needs change over time. This guide explains how to upgrade (e.g. more resources) or downgrade (e.g. to a smaller plan).
Upgrading
In the Client Area, open the service you want to upgrade. Look for Upgrade or Change plan. Select the new plan and complete the order. You may be charged a prorated amount. We apply the upgrade with minimal or no downtime.
Downgrading
Downgrades usually take effect at the next renewal so you keep current resources until then. Request a downgrade via the Client Area or a support ticket. We’ll confirm the new plan and renewal date.
Data and limits
When downgrading, ensure your usage (disk, databases, email accounts) fits the lower plan. We can help you check. Back up important data before any plan change.
When to contact support
If you don’t see an upgrade/downgrade option or need a custom plan, open a ticket and we’ll assist.
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