Billing & Payments
Invoices, renewals, and refunds.
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Refund policy / billing questions
Understand refunds, invoices, and how to get billing help. Refund policy, where to pay, and when to open a ticket. Quick answers from iHoster24 support.
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Understanding invoices and due dates
How to read invoices, due dates, and where to pay in the Client Area. Understanding your billing and payments. iHoster24 guide. Quick answers.
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Automatic renewals explained
How recurring billing works in the Client Area: Next Due Date, invoices, Payment Method on the product page, and Request Cancellation.
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Failed payment troubleshooting
What to do when a payment or auto-renewal fails. Troubleshoot failed payments and update your payment method. iHoster24 guide. Quick answers.
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Service suspension and reactivation
Why services are suspended and how to get reactivated after payment. What to do when your account is suspended. iHoster24 billing guide. Quick answers.
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How to request a refund
When refunds apply and how to request one via the Client Area or support. Refund policy and how to request. iHoster24 billing guide. Quick answers.