What this solves
Your payment was declined or auto-renewal failed. This guide helps you fix it.
Common causes
Card expired, insufficient funds, card blocked by the bank for security, or wrong CVV/address. PayPal: insufficient balance or linked card declined.
What to do
Update your payment method in the Client Area (Billing → Payment Methods). Use a different card or PayPal if needed. Pay the open invoice manually (Pay button). If auto-renew failed, we may retry; check your email for notices.
Avoid suspension
Pay the invoice before the due date (or grace period) to avoid service suspension. If you’re already suspended, pay the invoice and we’ll reactivate once payment is confirmed.
When to contact support
If payment went through but the invoice still shows unpaid or the service didn’t reactivate, open a ticket with the transaction ID.
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