Terms of Service
These Terms form the contract for iHoster24 hosting and related services. By creating an account or ordering services, you agree to them.
1. Parties
These Terms are between you (the customer) and Dioartis Grup SRL (IDNO 1011600003727), registered office MD-2020, mun. Chișinău, sector Rîșcani, Calea Orheiului 109/3, ap. (of.) 211, Republic of Moldova, trading as iHoster24 at ihoster24.com and clientarea.ihoster24.com.
Contractual notices: support@ihoster24.com. Privacy: privacy@dioartis.com. Abuse: abuse@dioartis.com.
2. Order of documents
If documents conflict, the following order applies (highest first): (1) a signed written addendum or custom SLA for your account; (2) your order / service description in WHMCS; (3) these Terms; (4) Acceptable Use Policy; (5) Refund Policy; (6) Backup Policy; (7) Domain Terms; (8) Privacy Policy / DPA as applicable to personal data.
3. Services covered
- Shared / web hosting and business hosting
- VPS hosting
- Reseller hosting
- Domain registration, transfer, and renewal
- Related add-ons sold in the Client Area (SSL, IPs, etc.)
Features, resources, and limits are those shown on the product page and in your WHMCS service at the time of order.
4. Eligibility and accurate account data
You must be legally able to contract. You must provide accurate registration and billing data and keep them current. Providing false data may lead to suspension.
5. Account security and 2FA
You are responsible for credentials and for activity under your account. Enable two-factor authentication where available. Notify us promptly of unauthorized access.
6. Activation, migration, and configuration
Services activate after successful payment or as otherwise stated at checkout. Migration assistance, if offered, is subject to the Migration Policy and does not guarantee zero downtime or compatibility of third-party software.
7. Billing, taxes, currencies, and auto-renewal
Fees are due as invoiced in the Client Area. Currencies and taxes follow WHMCS configuration and applicable law. Services renew automatically for the same cycle unless you cancel before renewal. You authorize charging the payment method on file for renewals.
8. Price changes
We may change renewal prices. Material increases will be notified in advance via email or Client Area notice where required. Continued use after the effective date constitutes acceptance for the next term.
9. Failed payments, suspension, and chargebacks
Unpaid invoices may lead to suspension and later termination. Initiating a chargeback without first contacting support may be treated as a material breach; we may contest chargebacks and recover fees where permitted.
10. Cancellation, expiry, and deletion
You may cancel from the Client Area or by ticket. After cancellation or non-renewal, access ends and data may be deleted after a short retention window for operational recovery. You must export data before the service ends. See the Backup Policy for backup deletion after termination.
11. Your obligation to keep copies
Platform backups (where offered) are a convenience. You must keep independent copies of important data. We are not liable for data loss except where mandatory law says otherwise.
12. Resources, fair use, and “unmetered”
“Unmetered” or “unlimited” labels mean no fixed soft quota in the plan table, subject to fair use, AUP, and technical limits needed to protect the platform. Abuse (crypto mining, bulk spam, sustained saturation of shared nodes, etc.) may be throttled or suspended.
13. Domains
Domain services are subject to registrar and registry rules (including ICANN where applicable). See Domain Terms. Registrant data accuracy and email verification are your responsibility.
14. VPS (unmanaged / managed)
Unless a plan is expressly sold as managed, VPS is unmanaged: you have root responsibility for OS, patches, firewall, and application security. Managed elements, if any, are only those listed in the product description.
15. Reseller hosting
If you resell, you are responsible for your end customers’ compliance with these Terms and the AUP. You must have appropriate contracts and privacy notices with them. We may act on abuse at the reseller or end-customer level.
16. Support and limits
Support is provided via tickets and optional chat (including Amevia AI assistant). Support covers platform access and documented product features. It does not include unlimited custom development, third-party plugin debugging beyond reasonable guidance, or illegal content remediation beyond AUP enforcement. See Support Policy.
17. Availability
We target high availability and publish an operational 99.9% uptime target with 24/7 monitoring. Unless a separate written SLA with service credits is agreed for your account, that target is not a contractual uptime guarantee and does not create automatic credits. See Availability & Service Targets.
18. Customer content
You retain rights to your content. You grant us a limited licence to host, back up, and transmit it as needed to provide the service. You warrant you have rights to the content you host.
19. Security and incidents
We apply reasonable technical and organisational measures. You must secure your applications and credentials. Incident notification for personal data breaches follows applicable law and the Privacy Policy / DPA.
20. AUP and abuse
The Acceptable Use Policy is incorporated by reference. We may suspend or terminate for AUP violations and may report illegal activity.
21. DPA and data roles
For account, billing, security, and contract administration data, we act as controller. For personal data you host on our systems as part of your websites/apps, we act as processor under the DPA where data protection law requires a processor relationship (including the GDPR where it applies).
22. Intellectual property
iHoster24 branding, site content, and platform software remain our or our licensors’ property. You may not copy them except as needed to use the services.
23. Warranties and limitation of liability
Services are provided with reasonable skill and care. To the fullest extent permitted by law, we exclude implied warranties and limit liability for indirect or consequential loss. Our aggregate liability for a claim is limited to fees paid for the affected service in the twelve (12) months before the claim, except where mandatory law prohibits limitation (including death/personal injury caused by negligence, or fraud).
24. Force majeure
Neither party is liable for delays or failures caused by events beyond reasonable control, including major network failures, war, natural disasters, or lawful government action.
25. Mandatory consumer rights
Nothing in these Terms limits mandatory consumer rights that cannot be waived under the law of your habitual residence.
26. Governing law and courts
These Terms are governed by the laws of the Republic of Moldova. Disputes are subject to the competent courts of Chișinău, except where mandatory consumer protection laws of your country of residence give you the right to bring proceedings elsewhere.
27. Changes to these Terms
We may update these Terms. We will post the new version with an updated version number and effective date. Material changes will be notified by email or Client Area notice. Continued use after the effective date constitutes acceptance, subject to mandatory law.
28. Language
English is the contractual language for these Terms. Translations may be provided for convenience. If translations conflict, English prevails, except where mandatory local law requires otherwise.