What this solves
The domain doesn’t resolve or still points to the old host after you changed DNS.
Check nameservers
At your registrar, confirm the domain uses the correct nameservers (e.g. ours). If you just changed them, wait for propagation (up to 24–48 hours). Use a DNS propagation checker to see what different servers return.
Check A record
Where DNS is managed (us or registrar), ensure the A record for the domain (and www if used) points to the correct server IP. Remove old CNAME or A records that point elsewhere.
Local cache
Your PC or router may cache old DNS. Flush DNS (ipconfig /flushdns or similar) or use another device/network to test.
When to contact support
If propagation is past 48 hours and the domain still doesn’t resolve correctly, open a ticket with the domain and we’ll verify.
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