Backup Policy
Source of truth for sold shared/business plans is the WHMCS product catalog: weekly platform backups unless a product states otherwise.
1. Frequency
Shared/business hosting products currently list weekly backups. VPS/dedicated backup add-ons follow the option purchased. Marketing copy has been aligned to weekly.
2. Retention
Retention follows the product or backup option purchased. Where a specific retention period is stated on the product page or in your service, that period applies.
3. Location
Backups are stored within the service infrastructure for the selected EU and/or US location of the product.
4. Encryption
Backups are protected with access controls appropriate to the platform.
5. Restore and costs
Restores may be requested via ticket. Complex or out-of-scope restores may incur fees as quoted.
6. RPO/RTO
No RPO/RTO is contractually promised unless stated in a written SLA.
7. Exclusions
Backups may fail; they are not a substitute for your own copies. Temporary files and some remote mounts may be excluded.
8. Customer obligation
You must keep independent backups of important data.
9. After termination
Backups are deleted after service end following our retention window.