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Sales

Typical reply: 1–4 hours

Pre-sales questions, plan recommendations, discounts, invoicing, and upgrades.

  • Choosing the right plan
  • Billing & quotes
  • Upgrades & renewals
Open Sales ticket Browse domains

Technical

Typical reply: 10–60 minutes
Recommended for most issues

Website issues, server performance, email deliverability, DNS, SSL, backups, and errors.

  • Site / email not working
  • DNS, SSL, malware, blacklists
  • Performance & troubleshooting
Open Technical ticket Knowledge Base

Migration

Typical reply: same day

Free/assisted migrations for websites, emails, cPanel accounts, and WordPress transfers.

  • cPanel to cPanel migration
  • WordPress move
  • Email & DNS cutover
Open Migration ticket Contact us

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Include details: domain, error message, and what changed recently.
Add access: cPanel/FTP/WordPress login (only if needed).
Attach proof: screenshot or bounce error for email issues.
System Status Knowledge Base Client Area Contact