Availability & Service Targets

Unless a separate written service-level agreement with credits is signed for your account, this page describes operational targets only. Marketing references to high availability do not create automatic refunds or credits by themselves.

1. Scope

Shared hosting, business hosting, VPS, and reseller platforms sold under the iHoster24 brand, plus access to the Client Area used to manage those services.

2. Operational target

We aim for approximately 99.9% monthly network/platform availability for covered services, measured as described below. This is an operational objective used for engineering priority — not a contractual “SLA guarantee” unless your order form or a signed addendum expressly says so.

3. Availability definition

Availability means the ability to reach the service network edge and/or the control panel endpoints for the product from the public Internet, excluding failures of your application, CMS, DNS you control, or end-user connectivity.

4. Measurement

Measured over a calendar month using our monitoring. Public incident notes may appear on /support/status. Customer-side speed tests, a single traceroute, or a plugin error do not by themselves prove platform unavailability.

5. Planned maintenance

We may perform maintenance with reasonable notice where practicable. Urgent security patches may proceed with shorter notice. Planned windows that are announced are generally excluded from availability calculations.

6. Exclusions

  • Customer misconfiguration, coding errors, or exhausted resources on the plan.
  • Suspension for non-payment, AUP violations, or legal process.
  • Third-party networks, upstream providers, registries, or payment processors outside our control.
  • Force majeure and events beyond reasonable control.
  • Beta, free, or promotional services expressly marked without availability targets.

7. Service credits

No automatic credits arise under this page. Credits, fee adjustments, or enhanced remedies exist only if a written SLA/addendum for your account defines them (calculation method, claim deadline, and exclusions).

8. Remedies under Terms

General rights and liability limits remain those in the Terms of Service and, where applicable, consumer law. Refund eligibility for new services is governed by the Refund Policy, which is separate from uptime credits.

9. Updates

We may revise targets or measurement notes as the platform evolves. Version history appears above.